Terms of service
Terms of Service
Welcome to Aura Brand Store. These Terms of Service govern your access to and use of our website and the purchase of products through our online store.
By accessing our website, placing an order or using our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.
1. About Us
Aura Brand Store operates an online retail store offering fashion products and related goods to customers.
If you have any questions regarding these Terms of Service, please contact us at:
Email: support@aurabrandstore.com
2. Eligibility
By using our website, you confirm that you are legally capable of entering into a binding contract under the laws applicable to you.
If you are purchasing products on behalf of a business or another organisation, you confirm that you have authority to enter into these Terms of Service on its behalf.
3. Website Use
You agree to use our website only for lawful purposes and in accordance with these Terms of Service.
You must not:
- Use our website for fraudulent or unlawful purposes;
- Attempt to gain unauthorised access to our systems;
- Interfere with the operation or security of our website;
- Introduce viruses, malware or other harmful code;
- Copy, reproduce or exploit website content without permission;
- Use automated systems to improperly access or collect information; or
- Use our website in a way that could harm our business or other users.
4. Product Information
We make reasonable efforts to ensure that product descriptions, images, colours, prices and other information displayed on our website are accurate and up to date.
However, colours and visual appearance may vary depending on your device, display settings and other technical factors.
Minor variations in appearance, measurements or packaging may occur where they do not affect the essential characteristics or functionality of the product.
5. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we will contact you and, where appropriate, provide a refund for the unavailable product or offer an alternative solution.
6. Prices
Product prices are displayed on our website at the time of purchase.
We reserve the right to change prices at any time before an order is accepted. Changes to prices will not affect an order that has already been accepted, except where required to correct an obvious pricing error.
Where applicable, taxes, delivery charges and other applicable costs will be displayed during the checkout process.
7. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation email. This confirmation acknowledges that we have received your order but does not necessarily mean that your order has been accepted.
A contract for the purchase of products is formed when we accept your order and confirm that the products have been dispatched, unless otherwise stated by us.
8. Right to Refuse or Cancel an Order
We may refuse or cancel an order in reasonable circumstances, including where:
- A product is unavailable;
- There is an obvious pricing or product information error;
- We suspect fraudulent or unauthorised activity;
- Payment cannot be successfully processed;
- There is an error in the delivery information provided; or
- We are unable to fulfil the order for reasons outside our reasonable control.
If we cancel an order after payment has been taken, we will provide an appropriate refund for the cancelled products.
9. Payment
Payment must be successfully completed using one of the payment methods available at checkout.
By submitting payment information, you confirm that you are authorised to use the relevant payment method.
Payment transactions may be processed by third-party payment providers. Their own terms and privacy policies may also apply.
10. Delivery
We will arrange delivery to the address provided during checkout.
Estimated delivery times are provided for guidance and may vary due to factors such as carrier delays, customs procedures, weather, public holidays or circumstances beyond our reasonable control.
For further information about delivery, please refer to our Shipping Policy.
11. International Shipping and Customs
Where applicable, orders may be shipped from outside the United Kingdom.
Depending on the destination, applicable laws and the value or nature of an order, customs duties, import taxes or other charges may apply.
Where such charges are legally payable by the customer, the customer may be responsible for paying them unless otherwise stated at checkout.
12. Returns, Refunds and Cancellations
Your statutory rights as a UK consumer are not affected by these Terms of Service.
If you purchase products online as a consumer, you may generally have a statutory right to cancel your order within 14 days after receiving the goods, subject to applicable legal exceptions.
Additional information about cancellations, returns and refunds is provided in our Returns & Refund Policy.
Nothing in these Terms of Service limits or excludes any consumer rights or remedies that cannot legally be excluded or restricted.
13. Faulty or Incorrect Products
Products supplied to UK consumers must comply with applicable consumer protection legislation.
If you receive a product that is faulty, damaged, incorrectly supplied or otherwise does not conform to the contract, please contact us at:
Depending on the circumstances and your statutory rights, you may be entitled to a repair, replacement, price reduction or refund.
14. Promotions and Discounts
From time to time, we may offer promotional discounts, sales, special offers or promotional codes.
Promotional offers may be subject to additional terms, eligibility requirements, expiry dates or product exclusions.
Unless otherwise stated, promotional codes cannot be combined with other offers or exchanged for cash.
15. Intellectual Property
Unless otherwise stated, all content on our website, including text, graphics, photographs, logos, designs, product descriptions, page layouts, trademarks and other materials, is owned by or licensed to Aura Brand Store and is protected by applicable intellectual property laws.
You may access and use our website for personal, non-commercial purposes. You must not reproduce, distribute, modify, publish or commercially exploit our content without prior written permission.
16. User Reviews and Content
If you submit reviews, comments, photographs or other content to us, you must ensure that the content is lawful, accurate and does not infringe the rights of any third party.
You must not submit content that is defamatory, abusive, misleading, unlawful, threatening, discriminatory or otherwise inappropriate.
Where you submit content to us, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for the purposes of operating and promoting our business, subject to applicable law.
17. Third-Party Services and Links
Our website may contain links to third-party websites, applications or services.
Third-party services may be governed by their own terms and privacy policies. We are not responsible for the content, availability, security or practices of third-party websites or services that we do not control.
18. Website Availability
We aim to keep our website available and operating properly, but we do not guarantee that the website will always be available, uninterrupted or free from errors.
We may temporarily suspend, restrict or modify the website for maintenance, security, technical or operational reasons.
19. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to the above, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
20. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, epidemics, pandemics, strikes, industrial disputes, transportation disruptions, customs delays, government actions, internet or infrastructure failures, or other events that could not reasonably have been prevented or anticipated.
21. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that you have read our Privacy Policy, which explains how we collect, use, store and protect personal information.
22. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, services or legal requirements.
The updated version will be posted on this page with a revised Last updated date.
Changes will not affect rights or obligations that have already arisen under an order or contract, except where required or permitted by law.
23. Governing Law
These Terms of Service are governed by the laws of the United Kingdom applicable to the relevant transaction and jurisdiction, subject to any mandatory consumer protection rights that apply to you.
If you are a consumer in the United Kingdom, nothing in these Terms of Service is intended to deprive you of protections or rights that you are entitled to under mandatory applicable consumer law.
24. Severability
If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permitted.
The remaining provisions will continue to apply.
25. Entire Agreement
These Terms of Service, together with our Privacy Policy, Returns & Refund Policy, Shipping Policy and any other applicable policies published on our website, form the terms governing your use of our website and purchase of products from us.
26. Contact Us
If you have any questions about these Terms of Service, your order or our services, please contact us:
Aura Brand Store
Email: support@aurabrandstore.com