Contact information

Contact Information

If you have any questions about our products, your order, shipping, returns, refunds or any other matter related to Aura Brand Store, our customer support team is available to assist you.

1. Customer Support

For all customer service enquiries, please contact us by email:

Email: support@aurabrandstore.com

We recommend including your order number in your message when contacting us about an existing order. This will help us locate your order and provide assistance more efficiently.

2. What We Can Help With

You can contact us regarding:

Order status and enquiries
Product information
Shipping and delivery
Returns and refunds
Damaged or incorrect products
Payment-related enquiries
Order changes or cancellations
General questions about our store

3. Response Times

We aim to respond to customer enquiries as soon as reasonably possible. Response times may vary depending on the volume and nature of enquiries.

To help us respond to your enquiry efficiently, please provide your full name, order number (if applicable), and a clear description of your request.

4. Business Information

Business Name: Aura Brand Store

Customer Support Email: support@aurabrandstore.com

5. Contact Us

For any questions or concerns, please contact us at:

Aura Brand Store
Email: support@aurabrandstore.com

We value our customers and will make reasonable efforts to assist with your enquiry and resolve any issues as efficiently as possible.

NATURAL FABRICS

Cotton, wool, linen — cloth that breathes and ages well.

CUT TO DRAPE

Tailored to skim the frame, never cling to it.

ONE WARDROBE

From the office to the weekend without changing.

MADE FOR DECADES

Quality you'll still reach for in thirty years.

Frequently Asked Questions

How does the return process work?

You can return your order within 30 days without providing a reason. The refund will be issued through the same payment method used for the purchase once the returned item has been received and inspected.

Are your products high quality?

Yes! Our products are made with high-quality materials and undergo a thorough inspection. We pride ourselves on style, comfort, and durability.

When will I receive the tracking information?

Once your order has been shipped, you will receive an email with your tracking number. You can use it to track your shipment at any time.

Free Shipping

Secure, tracked delivery for a fast and reliable experience.

Easy returns within 30 days.

Don't like it? No problem! Easily return or exchange your item within 30 days.

Secure Payment

Your payment is processed securely with full encryption.