Privacy policy

Privacy Policy

Overview

This Privacy Policy describes how Aura Shop collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Name, email address, phone number
Billing and shipping address
Payment information (processed securely by third-party providers)
IP address, browser type, and browsing behaviour

Legal Basis for Processing

We process your data based on:

Contractual necessity (to fulfil your order)
Legal obligations
Legitimate interests (improving services)
Your consent (for marketing communications)

How We Use Your Data

Process and deliver orders
Provide customer support
Improve our website and services
Send marketing communications (if consent is given)

Data Storage and Security

Your data is stored securely and protected using appropriate technical and organisational measures.

Cookies

We use cookies to enhance user experience and analyse traffic. You can manage your cookie preferences via your browser settings.

Sharing Your Data

We may share your data with trusted third parties such as payment processors, shipping providers, and analytics services, strictly for business purposes.

Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction or deletion
Restrict or object to processing
Data portability
Withdraw consent at any time

Contact Information

For privacy-related inquiries, contact us at support@aurabrandstore.com.

FREQUENTLY ASKED QUESTIONS

How does the return process work?

You can return your order within 30 days without providing a reason. The refund will be issued to the original payment method after the returned item is received and inspected.

Are your products high quality?

Yes! Our products are made from high-quality materials and carefully inspected. We stand for style, comfort, and durability.

When will I receive my tracking information?

Once your order has been shipped, you will receive an email with your tracking number. You can use it to track your delivery at any time.

Free Shipping

Secure and tracked delivery for a fast and reliable experience.

Easy returns within 30 days.

Don’t like it? No problem! Easily return or exchange your item within 30 days.

Secure payment

Your payment is securely processed with full encryption.