Shipping Policy

At Aura Brand Store, we are committed to providing a reliable and convenient delivery experience. This Shipping Policy explains how orders are processed, shipped and delivered when you purchase products from our online store.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or dispatched on weekends or UK public holidays. Processing times may occasionally be longer during periods of high demand, promotional events or circumstances beyond our reasonable control.

Once your order has been processed and dispatched, you will receive shipping information where tracking is available.

2. Delivery Times

Estimated delivery times depend on the destination, shipping method, availability of the product and the carrier handling your order.

For orders delivered to the United Kingdom, the estimated delivery time is generally:

• Standard Shipping: approximately 7–15 business days

Delivery estimates are provided for guidance only and are not guaranteed delivery dates unless expressly stated otherwise at checkout.

Delivery may take longer during periods of exceptionally high demand, holidays, adverse weather, carrier disruptions, customs procedures or other circumstances outside our reasonable control.

3. Shipping Costs

Shipping costs, if applicable, will be displayed during the checkout process before you complete your purchase.

From time to time, we may offer free shipping promotions. Any applicable promotional shipping offer will be clearly indicated on our website or at checkout.

4. Tracking Information

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after the shipment has been handed over to the carrier.

If your tracking information has not updated for several business days, please contact us at:

support@aurabrandstore.com

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully review your delivery information before completing your purchase.

If you realise that you have entered an incorrect address, contact us as soon as possible at support@aurabrandstore.com .

We will make reasonable efforts to assist with address corrections before dispatch. However, once an order has been dispatched, we may not be able to change the delivery address.

6. Failed Delivery

If a delivery cannot be completed because the customer provided an incorrect or incomplete address, failed to collect the parcel, or otherwise caused the delivery to fail, additional delivery charges may apply where legally permitted.

If a parcel is returned to us because delivery could not be completed, please contact us at support@aurabrandstore.com so that we can determine the appropriate next steps.

7. Delayed Deliveries

Although we work with shipping providers to deliver orders within the estimated timeframe, delivery delays can occasionally occur.

Delays may be caused by:

• Carrier delays;
• High shipping volumes;
• Severe weather;
• Public holidays;
• Customs procedures;
• Transportation disruptions;
• Incorrect or incomplete delivery information; or
• Other circumstances beyond our reasonable control.

If your order appears to be significantly delayed, please contact us so we can assist in checking its status.

8. Lost or Missing Packages

If tracking indicates that your package has been delivered but you have not received it, please first check with household members, neighbours and any designated safe location used by the carrier.

If you still cannot locate the package, contact us at support@aurabrandstore.com and provide your order number and tracking information.

We will work with the relevant delivery provider to investigate the issue and determine the appropriate resolution.

9. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible.

Where appropriate, please provide photographs of the packaging and the product so that we can investigate the issue with the carrier and determine the appropriate remedy.

10. International Shipping and Customs

Some orders may be fulfilled or shipped from outside the United Kingdom.

Depending on the destination, applicable laws and the circumstances of the shipment, customs duties, import taxes, VAT or other charges may apply.

Where legally applicable, customers may be responsible for charges imposed by customs authorities or other government agencies unless the applicable charges have already been included in the purchase price or otherwise stated at checkout.

Customs processing times are outside our direct control and may affect the estimated delivery timeframe.

11. Multiple Shipments

Depending on product availability and fulfilment arrangements, items from the same order may occasionally be shipped separately.

If your order is delivered in multiple shipments, you may receive separate tracking information for each shipment where tracking is available.

12. Pre-Orders and Out-of-Stock Products

If a product is offered as a pre-order or has a specific estimated availability date, the relevant information will be displayed on the product page or during checkout.

Delivery estimates for pre-order products may differ from standard delivery estimates.

13. Delivery to Restricted Locations

Some products or delivery services may not be available to certain locations due to carrier restrictions, legal requirements or other operational limitations.

If we are unable to deliver your order to the address provided, we will contact you where reasonably possible to discuss the available options.

14. Delivery and Consumer Rights

Nothing in this Shipping Policy limits your statutory rights as a consumer under applicable UK law.

Where applicable, goods will be delivered within the timeframe agreed with you or, where no specific timeframe has been agreed, within the period required by applicable consumer protection legislation, subject to any lawful exceptions.

If there is a significant delivery problem or your order has not been delivered within the applicable legal timeframe, please contact us so that we can work with you to resolve the issue in accordance with your statutory rights.

15. Contact Us

If you have any questions regarding shipping, delivery or the status of your order, please contact our customer support team:

Aura Brand Store
Email: support@aurabrandstore.com