Shipping policy

Shipping Policy

Order Processing Time

Orders are processed within 1–3 business days. Processing times may vary during busy periods.

Shipping Methods

We offer standard and expedited shipping options where available. Costs are displayed at checkout.

Delivery Timeframes

UK: 5–10 business days
International: 7–20 business days

Delivery Obligations

Under UK law, goods must be delivered within 30 days unless otherwise agreed.

Tracking

Tracking details will be provided once your order has been dispatched.

International Shipping

Customers are responsible for customs duties, taxes, or import charges that may apply.

Delivery Issues

If your order is delayed, lost, or arrives damaged, contact us at support@aurabrandstore.com. We will assist in resolving the issue in accordance with your legal rights.

FREQUENTLY ASKED QUESTIONS

How does the return process work?

You can return your order within 30 days without providing a reason. The refund will be issued to the original payment method after the returned item is received and inspected.

Are your products high quality?

Yes! Our products are made from high-quality materials and carefully inspected. We stand for style, comfort, and durability.

When will I receive my tracking information?

Once your order has been shipped, you will receive an email with your tracking number. You can use it to track your delivery at any time.

Free Shipping

Secure and tracked delivery for a fast and reliable experience.

Easy returns within 30 days.

Don’t like it? No problem! Easily return or exchange your item within 30 days.

Secure payment

Your payment is securely processed with full encryption.