Refund Policy

Overview

At Aura Shop, we comply with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations. This policy outlines your rights and our procedures for returns and refunds.

Right to Cancel (Cooling-Off Period)

You have the right to cancel your order within 14 days of receiving your goods, without providing any reason.

Eligibility for Returns

• Items must be returned within 14 days of notifying us of cancellation
• Items should be unused, in original condition, and in original packaging
• Proof of purchase is required

Faulty or Misdescribed Goods

If your item is faulty, damaged, or not as described, you are entitled to a full refund or replacement under UK law. Please contact us immediately at support@aurabrandstore.com.

Return Process

1. Email us at support@aurabrandstore.com with your order details
2. We will provide return instructions
3. Send the item back to the provided return address
4. We will inspect the item upon receipt

Refund Processing Time

Refunds will be processed within 14 days of receiving the returned goods or proof of return, whichever is earlier. Refunds will be issued to the original payment method.

Non-Refundable Items

• Personalised or custom-made items
• Perishable goods
• Sealed goods that are not suitable for return due to health or hygiene reasons once opened
• Gift cards

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect. Original shipping costs are non-refundable unless required by law.